Privacy Policy
Effective Date: September 29, 2026 Last Updated: September 29, 2026
True North Tax Company ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website truenorthtaxco.com, use our services, or communicate with us, including via SMS text message.
Please read this Privacy Policy carefully. By using our website or services, or by providing your phone number and consenting to receive text messages, you agree to the terms described below.
1. Information We Collect
We may collect the following types of information:
Contact information, such as your name, email address, phone number, and mailing address
Account information, such as service history, appointment details, and communication preferences
Communications, including records of texts, emails, and calls between you and us
Technical information, such as IP address, browser type, and device information when you visit our website
We collect this information directly from you (e.g., when you fill out a form, sign up for services, or provide your phone number), and through your ongoing use of our services.
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our services
Communicate with you about your account, appointments, orders, or service status
Respond to your questions and provide customer support
Send you informational text messages (see Section 3 below) related to your relationship with us
Comply with legal obligations and enforce our agreements
We do not use your information for unrelated marketing purposes without your separate consent.
3. SMS / Text Messaging Program
3.1 Consent
By providing your mobile phone number to us, you consent to receive text messages from True North Tax Company related to your account, appointments, service updates, and other informational communications. Consent to receive text messages is not a condition of purchasing any goods or services.
3.2 Message Types
Text messages sent under this program are informational only and may include:
Appointment reminders and confirmations
Account or service status updates
Order, delivery, or scheduling notifications
Customer service follow-ups
We do not send marketing or promotional text messages under this program.
3.3 Message Frequency
Message frequency varies depending on your account activity and interactions with us.
3.4 Message and Data Rates
Message and data rates may apply, depending on your mobile carrier and plan. Please contact your wireless provider for details about your specific plan.
3.5 Opt-Out
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you opt out, you will receive one final message confirming your removal. You may continue to receive messages for a short period while your request is processed.
3.6 Help
For assistance, reply HELP to any message, or contact us directly at info@truenorthtaxco.com or 815-806-9100.
3.7 Supported Carriers
Carriers are not liable for delayed or undelivered messages. Participating carriers include, but are not limited to, AT&T, Verizon, T-Mobile, Sprint, and other major U.S. wireless carriers.
3.8 No Sharing of Mobile Opt-In Data
Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes, regardless of any other data-sharing terms elsewhere in this Privacy Policy. This information is used solely for the purpose of providing the SMS services described above.
4. How We Share Information
We do not sell your personal information. We may share information with:
Service providers who perform services on our behalf (e.g., SMS/communications platforms, IT and hosting providers), under confidentiality obligations
Legal and safety purposes, where required by law, regulation, legal process, or governmental request
Business transfers, in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections
As noted in Section 3.8, SMS opt-in and consent data is never shared with third parties for marketing purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights and Choices
Depending on your location, you may have the right to:
Access, correct, or delete your personal information
Opt out of text messages (see Section 3.5)
Request information about how your data is used and shared
To exercise these rights, contact us using the information in Section 10.
8. Children's Privacy
Our services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction), and we do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our SMS program, contact us at:
True North Tax Company
910 Richard Road, Suite A Dyer, IN 46311
301 N. White Street, Suite CC Frankfort, IL 60423
info@truenorthtaxco.com 815-806-9100 truenorthtaxco.com
This Privacy Policy is a general template and does not constitute legal advice. We recommend having it reviewed by a qualified attorney to ensure it meets all applicable federal, state, and carrier requirements (including TCPA, CTIA, and 10DLC/TCR guidelines) for your specific business and jurisdiction.